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User Interface (UX) Evaluation

User Interface (UX) Evaluation

This survey assesses the usability, design, and functionality of your product's interface (e.g., website or app). It identifies issues affecting user experience and gathers suggestions for improvements. Suitable for product managers, UX designers, and companies aiming to enhance customer satisfaction.

Use template

The User Interface (UX) Evaluation template helps you find out how people actually experience your website or app, beyond assumptions and internal opinions. It combines rating questions with open-ended feedback so you can spot friction points and prioritize fixes that genuinely improve usability.

What the “User Interface (UX) Evaluation” survey measures

This survey measures overall interface satisfaction, navigation intuitiveness, and visual appeal through star ratings, while open text questions surface specific pain points and technical issues like errors or glitches. It also captures device type, letting you segment feedback by smartphone, tablet, or computer to catch platform-specific problems that averages might hide.

Who the “User Interface (UX) Evaluation” template is for

It's built for product managers, UX designers, and product teams who need structured feedback on an interface's usability and design, whether launching a new product, testing a redesign, or running ongoing quality checks. It also works well for companies that want a lightweight, repeatable way to track user experience over time as features change.

How to adapt the template to your needs

You can tighten the scope by focusing only on one flow, like checkout or onboarding, and rephrasing questions to reference that specific screen or task. Add branching so that anyone reporting frequent technical issues gets routed to a follow-up question asking for steps to reproduce the bug, and remove the device question if you're only testing a single platform. You can also swap star ratings for a numeric scale if that fits your reporting format better, or add a question asking users to rate specific screens individually.

Questions and answer options

Question type: open text answer.
Question type: single choice.
Answer options:
— Smartphone
— Tablet
— Computer
Question type: single choice.
Answer options:
— Yes, frequently
— Yes, occasionally
— No, I haven’t encountered any

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Frequently asked questions

Aim for at least 30-50 responses per segment (like device type) to see reliable patterns rather than one-off opinions.
It's most useful after significant UI changes or redesigns, since that's when navigation and design perception shift the most.
Group them by keyword or feature area to spot recurring bugs, then hand the list to your dev team for triage.
Yes, cross-referencing the device question with ratings and reported issues shows whether smartphone or tablet users face different problems than desktop users.