Pollsar Contacts

This document contains the contact information of POLLSAR LLC (hereinafter — "Pollsar", "we"), the operator of the Pollsar platform, available at https://pollsar.com. We offer several communication channels for different types of requests to ensure prompt user support.

Contact Information

Technical Support and General Requests

• Email: [email protected]
• Purpose:
  - Requests related to technical support (e.g., help with setting up surveys, registration, or access to platform features).
  - General questions about how the platform works that do not concern legal matters, refunds, or copyright complaints.
• Response time: 30 days from receipt of the request.

Legal Requests and User Inquiries

• Email: [email protected]
• Purpose:
  - Requests related to exercising user rights regarding personal data (e.g., the right to access, delete, or correct data under the GDPR).
  - Notifications of data security breaches.
  - General legal requests related to the use of the platform.
• Response time: 30 days from receipt of the request.

Refund Requests

• Email: [email protected]
• Purpose:
  - Requests for refunds for paid services (subscription plans).
  - The request must include: username, email, a description of the issue, and proof of payment (Refund Policy, Section 3.2).
• Processing time: 14 business days to review the request (Refund Policy, Section 3.3). Overall response time — 30 days from receipt of the request.

Copyright Infringement Complaints (DMCA)

• Email: [email protected]
• Purpose:
  - Submitting notices of copyright infringement (DMCA Policy, Section 2.2).
  - Submitting counter-notices in case of disagreement with a complaint (DMCA Policy, Section 4.2).
• Response time: 30 days from receipt of the request. Pollsar may take action (e.g., content removal) within a shorter time frame in accordance with the requirements of the DMCA.

Media and Partners

• Email: [email protected]
• Purpose:
  - Media inquiries, questions about partnership and collaboration.

Sales (Enterprise)

• Email: [email protected]
• Purpose:
  - Questions about the Enterprise plan, corporate terms, and custom offers.

Additional Information

Response Time

Pollsar strives to respond to all requests within 30 days of receipt, unless otherwise stated (e.g., 14 business days for refund requests). If additional time is required to process a request (e.g., for complex legal matters), we will notify you of the extension.

Request Format

• Requests should be sent from the email address used at registration on the platform so that we can identify the user.
• In your request, please indicate:
  - Your name and email.
  - A detailed description of the question or issue.
  - If necessary, attach supporting documents (e.g., a payment receipt for refund requests).

Online Chat

• Purpose: The chat is intended for quick tips and basic technical support (e.g., help with setting up surveys, registration, or access to platform features).
• Availability: The chat is available in your Pollsar account — the round headphones icon at the bottom of the sidebar.
• Limitations: The chat is not intended for handling legal requests, complex technical problems, refund requests, or copyright complaints — for such matters, use the email addresses listed above. You can also reach out to [email protected] on these matters.

Support for International Users

Pollsar provides support to users in all languages available in the platform interface. You can send a request in any of the supported languages, and we will respond in the same language where possible.