Convenience of two-factor authentication at login
The "Convenience of two-factor authentication at login" template measures how smooth or frustrating 2FA feels for people signing in to work systems. It looks at which method they use, how often they're prompted, how convenient the process is, and the friction they hit — delays, missing codes, roaming issues, device changes. Use it to reduce login friction without weakening security.
What the “Convenience of two-factor authentication at login” survey measures
The survey identifies the primary 2FA method (push approval, authenticator app, SMS code, phone call, hardware key, backup codes) and how often verification is required during a work week. An overall convenience slider and a rating matrix score 2FA on speed, clarity of steps, reliability, usability while traveling or offline, and ease when changing a device, phone number or SIM. It captures concrete problems from the past month — delayed or missing codes, no access to phone/app, connectivity/roaming failures, being prompted too often, entry errors, difficulties after replacing a phone, and unclear recovery guidance — plus how often 2FA actually delays the start of work. Finally, it ranks the improvements users want: fewer prompts on trusted devices, faster methods like push over SMS, clear recovery instructions, easier transfer to a new phone, backup methods, better error messages and offline support.
Who the “Convenience of two-factor authentication at login” template is for
It suits IT, security and IAM teams tuning their authentication experience, help-desk and support leads trying to cut login-related tickets, and IT admins rolling out or migrating 2FA methods. Any organization balancing security requirements with employee productivity, or evaluating a switch from SMS to push or hardware keys, will get actionable feedback.
How to adapt the template to your needs
Match the method list to what you actually offer — remove SMS or add passkeys/biometrics if relevant — and align the problem list with the incidents your help desk sees. Add branching so people who never experience delays skip the friction questions, or route by method to ask method-specific follow-ups. You can turn the rating matrix into your own experience criteria, add a question about which systems trigger 2FA most, or insert an open field for the single most annoying login moment.
Questions and answer options
Answer options:
— Push notification (approval in an app)
— Authenticator app (one-time code)
— SMS code
— Phone call with a code
— Hardware key (e.g., USB/NFC)
— Backup codes
Answer options:
— Almost every login
— Several times a day
— Usually once a day
— Several times a week
— Less often
Answer options:
— Speed (how long it takes)
— Clarity of steps and messages
— Reliability (how rarely errors/failures happen)
— Convenience when traveling/without stable connectivity
— Convenience when changing a device/phone number/SIM card
Answer options:
— Codes/approvals arrive with a delay
— Codes/approvals sometimes do not arrive
— No access to the phone/app at the time of login
— Issues due to no connectivity/roaming
— 2FA is requested too often during the day
— Errors during code entry/approval (failures, invalid code)
— Difficulties when replacing a phone/reinstalling the app
— It’s unclear what to do when there’s an error (no clear prompt/instructions)
Answer options:
— Almost every day
— Several times a week
— About once a week
— Less often
— Never or almost never
Answer options:
— Request 2FA less often on trusted devices
— A faster and more stable verification method (e.g., push instead of SMS)
— Clear instructions for “what to do if the code doesn’t arrive / no access to the phone”
— An easier process to transfer 2FA to a new phone
— Ability to have a backup verification method (second device/backup codes)
— Clear error messages and reasons for denial
— Support for offline use (when there is no connectivity)
Similar survey templates
Frequently asked questions
