Evaluation of a pilot project for a new technology
The Evaluation of a pilot project for a new technology survey gathers structured feedback from everyone who took part in a pilot before you decide whether to scale it. It captures how the technology actually performed, what got in the way, and what to fix first.
What the “Evaluation of a pilot project for a new technology” survey measures
The survey establishes each participant's involvement and role (end user, tester, admin, support, feedback collector, decision-maker), then rates whether the pilot's goals and success criteria were clear. A matrix scores the solution across ease of getting started, usability, stability, performance, compatibility and integrations, documentation clarity and support quality, while a dedicated question asks whether the technology actually improved work (time saved, result quality, process convenience). Issue and improvement questions pinpoint concrete pain points — access hurdles, unclear workflows, missing guides, errors, latency, missing features, integration or support problems — and a recommendation question captures whether people would scale, extend, rework or stop the pilot, with a ranking of what to improve before scaling.
Who the “Evaluation of a pilot project for a new technology” template is for
It fits innovation and R&D teams, product and platform owners running proofs of concept, IT and architecture leads evaluating new technology, and project sponsors who need evidence before a go/no-go decision. It works for pilots of internal platforms, vendor tools, or emerging tech across one team or several departments.
How to adapt the template to your needs
Name the specific technology and pilot in the intro question, and align the role list with who actually participated. Tune the matrix rows to the criteria that matter for your decision, edit the issues list to match your environment, and reword the recommendation options to your real decision paths. Use branching so respondents who report a negative impact or vote to stop the pilot receive an open follow-up, and adjust the ranking of pre-scaling improvements to your rollout plan.
Questions and answer options
Answer options:
— I used the technology regularly in work tasks
— I used the technology from time to time
— I tried it once or twice
— I didn’t use it, but I followed the results
— I was not involved
Answer options:
— End user (performed tasks using the technology)
— Testing and quality validation (scenarios, cases)
— Setup/administration (access, configuration)
— User support (answering questions, helping)
— Collecting feedback and evaluating results
— Decision-making/pilot coordination
Answer options:
— Ease of getting started (access, installation/connection)
— Usability of the interface and key workflows
— Stability (errors, failures)
— Performance (speed, latency)
— Compatibility and integrations with current tools
— Clarity of documentation/guides
— Support quality during the pilot
Answer options:
— Hard to get access/configure permissions
— Unclear how to perform typical tasks
— Not enough guides and examples
— Errors/failures during use
— Low speed/high latency
— Missing needed features for work scenarios
— Integration issues with other tools
— Hard to get help or an answer (support)
Answer options:
— Improved significantly
— Improved somewhat
— No impact
— Made it somewhat worse
— Made it significantly worse
— Hard to say
Answer options:
— Scale to a broader group of users
— Extend the pilot and improve based on results
— Change the approach/workflows and run a repeat pilot
— Stop the pilot and do not proceed
— Hard to say
Answer options:
— Clear usage rules and criteria for “when to use”
— Guides and examples for typical scenarios
— Training/onboarding for users
— Improve stability and performance
— Improve integrations with current tools
— Simplify and clarify access and roles
— Set up support for the rollout period (channel, owners)
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