Pollsar Contacts

This document provides contact information for POLLSAR LLC (hereinafter "Pollsar", "we"), the operator of the Pollsar platform, available at https://pollsar.com. We offer multiple communication channels for various types of inquiries to ensure prompt user support.

Contact Information

Technical Support and General Inquiries

• Email: [email protected]
• Purpose:
  - Inquiries related to technical support (e.g., assistance with survey setup, registration, or platform feature access).
  - General questions about the platform's operation, unrelated to legal matters, refunds, or copyright infringement complaints.
• Response Time: 30 days from the receipt of the inquiry.

Legal Inquiries and User Requests

• Email: [email protected]
• Purpose:
  - Requests related to the exercise of user rights regarding personal data (e.g., right to access, deletion, or correction of data under GDPR).
  - Notifications of data security breaches.
  - General legal inquiries related to the use of the platform.
• Response Time: 30 days from the receipt of the inquiry.

Refund Requests

• Email: [email protected]
• Purpose:
  - Requests for refunds for paid services (tariff plans, banner placements, subscription to current research).
  - Requests must include: the user’s name, email, description of the issue, and proof of payment (Refund Policy, Section 3.1).
• Response Time: 14 business days to process the request (Refund Policy, Section 3.2). The overall response time is 30 days from the receipt of the inquiry.

Copyright Infringement Complaints (DMCA)

• Email: [email protected]
• Purpose:
  - Submission of copyright infringement notices (DMCA Policy, Section 2.2).
  - Submission of counter-notices in case of disagreement with a complaint (DMCA Policy, Section 4.2).
• Response Time: 30 days from the receipt of the inquiry. Pollsar may take actions (e.g., content removal) in a shorter timeframe in accordance with DMCA requirements.

Additional Information

Response Time

Pollsar aims to respond to all inquiries within 30 days of receipt, unless otherwise specified (e.g., 14 business days for refund requests). If additional time is needed to process an inquiry (e.g., for complex legal matters), we will notify you of an extension.

Format of Inquiries

• Inquiries must be sent from the email address used during registration on the platform to allow us to identify the user.
• Please include in your inquiry:
  - Your name and email.
  - A detailed description of the question or issue.
  - If applicable, attach supporting documents (e.g., a payment receipt for refund requests).

Online Chat

• Purpose: The chat is intended for quick tips and basic technical support (e.g., assistance with survey setup, registration, or platform feature access).
• Availability: The chat is available directly on the Pollsar platform during business hours (exact hours are not specified but are assumed to follow standard business hours).
• Limitations: The chat is not intended for handling legal inquiries, complex technical issues, refund requests, or copyright infringement complaints—for such matters, please use the email addresses provided above. You can also reach out to [email protected] for these inquiries.

Support for International Users

Pollsar provides support to users in all languages available on the platform's interface. You may submit your inquiry in any of the supported languages, and we will respond in the same language whenever possible.