Knowledge Base

Payments and invoices

The Finance section stores your complete payment history and provides access to invoices. Open it via the profile menu (avatar in the sidebar → Finance).

Payment history

At the bottom of the Finance section there is a table with all payments. Each entry contains:

Payment date.
Operation description (for example, plan payment or billing period switch).
Amount.
Status — a successful payment is marked with a green checkmark.

If there are many payments, use the page navigation to browse earlier entries.

Payment history

Downloading invoices

Each payment in the table has a download button (download icon). Click it to download the invoice for that specific transaction.

What to do if a payment fails

If an automatic charge does not go through, check the following:

Whether there are sufficient funds on the card.
Whether the card has expired.
Whether the card is enabled for online payments.

You can link a different card or update the current one in Finance → Payment Method. If the problem persists, contact support at [email protected].

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