Knowledge Base

Payments and invoices

The Finance section stores your complete payment history and provides access to invoices. Open it via the profile menu (avatar in the sidebar → Finance).

Payment history

At the bottom of the Finance section there is a table with all payments. Each entry contains:

  • Payment date.
  • Operation description (for example, plan payment or billing period switch).
  • Amount.
  • Status — a successful payment is marked with a green checkmark.

If there are many payments, use the page navigation to browse earlier entries.

Payment history table in the Pollsar Finance section with date, description, amount, status, and invoice download button

Payment history

Downloading invoices

Each payment in the table has a download button (download icon). Click it to download the invoice for that specific transaction.

What to do if a payment fails

If an automatic charge does not go through, check the following:

  • Whether there are sufficient funds on the card.
  • Whether the card has expired.
  • Whether the card is enabled for online payments.

You can link a different card or update the current one in Finance → Payment Method. If the problem persists, contact support at [email protected].